I hope that you love your products from Annika Reed Studio, however, if you would like to return an item, we are able to offer a refund up to 14 days after the date of receipt. Please email firstname.lastname@example.org if you would like to return an item and to ensure you are eligible.
Unfortunately, it is not possible to refund sale items, personalised or bespoke items and made to order wallpaper and fabrics.
All wallpaper and fabric is printed to order unless stated, as we are a small business this is to help reduce waste. For this reason we can only accept refunds on faulty wallpaper. Please purchase a sample to ensure you are happy with the colour and scale of the pattern. As they are printed in batches please ensure you measure how much wallpaper you need, double check with a decorator or wallpaper calculator.
All items must be returned in the condition in which they were received, unused and in their original packaging.
Shipping costs are non – refundable. We advise that you send your returned item as a tracked parcel to ensure it arrives safely. We cannot reimburse your shipping costs and will not be held responsible for items lost or damaged in transit. All goods shall remain your responsibility until we receive them.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days
Please make sure you enclose your full details and original order number with the returned items.
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
We are not under obligation to accept return of surplus wallpaper rolls that have been ordered in error.
If you require any assistance please do not hesitate to get in touch via email@example.com